Single Point of Contact
for All Customer Support

Ticketing System, Live Chat & AI Chatbot combined — delivering the most valued omni-channel support experience** in the industry.

Start Free 14-Day Trial
Ticketing System

Streamlined support management

Live Chat

Real-time customer engagement

AI Chatbot

24/7 automated support

Omni-channel

Unified customer experience

Analytics

Performance insights & reports

Integrations

Connect with your tools

Ticketing System

A SAAS ticketing system is a cloud-based application that provides ticketing functionality as a service, allowing users to access and utilize the software over the internet on a subscription basis

Chat System

A chat support system is a web-based application that facilitates real-time communication between users and support representatives, typically integrated into websites for customer assistance.

Colud Telephony(Upcoming)

Live calls from a browser via SaaS on the cloud enable real-time audio and video communication directly through web applications without the need for additional software installations.

Ticketing System

A SAAS ticketing system is a cloud-based application that provides ticketing functionality as a service, allowing users to access and utilize the software over the internet on a subscription basis

Chat System

A chat support system is a web-based application that facilitates real-time communication between users and support representatives, typically integrated into websites for customer assistance.

Cloud Telephony(Upcoming)

Live calls from a browser via SaaS on the cloud enable real-time audio and video communication directly through web applications without the need for additional software installations.

🚀 Become a Founding Customer

We’re building SupportSPOC for businesses like yours. To accelerate our journey, we’re inviting our first 500 agents to join us as Founding Customers.

What You Get:

  • Lifetime 40% Discount on all plans
  • Recognition as a Founding Partner
  • Direct influence on product roadmap

Only first 500 agents qualify for this program.

Features

Comprehensive Solutions for Modern Customer Support

Live Chat & Agent Handover

Fast widget, canned replies, collision detection, CSAT surveys, and seamless transfer to human agents when needed.

Rule-based & AI Chatbots

Flow builder + KB answering AI. Pay only for conversations you use with our flexible pricing model.

Unified Ticketing

Email, chat, customer portal & agent portal become tickets with SLAs and comprehensive analytics.

SLA Management

Define, monitor, and enforce service level agreements with customizable metrics and automated alerts.

Omnichannel Messaging

Connect with customers across WhatsApp, Facebook, Instagram, and more from a single unified dashboard.

Advanced Analytics

Gain insights with detailed reports on ticket volume, resolution times, customer satisfaction, and agent performance.

Who We Are

Welcome to SupportSPOC: Your Support Solutions Partner

SupportSPOC is a cost-effective initiative aimed at providing comprehensive support solutions to businesses, particularly MSMEs. By offering services at a significantly reduced price point, it enables companies to slash their support costs without compromising on quality. Tailored to the needs of smaller enterprises, SupportSPOC ensures efficient service delivery and includes value-added features such as analytics tools. Ultimately, SupportSPOC empowers businesses to better serve their customers while allocating resources to other critical areas of operation.

Pricing Plan

Plan Free for the first 15 days.

STANDARD

$6 /Month/Agent

  • Live Chat
  • Rule Based Chat
  • KB and FAQ AI Bot
  • Customer Portal
  • Ticketing System
  • Converting Chat to Ticket
  • Email Ticketing
  • SLA and Business Hours
  • Private Comments
  • Merge Tickets

Contact Us

We’d love to hear from you

Address

Hyderabad,
Telangana, India 500062

Email Us

support@supportspoc.com